# InboxRobot

> InboxRobot is an AI email routing service for shared business inboxes. It connects to role-based addresses such as info@, support@, hello@, and kontakt@, understands incoming messages, and forwards them to the right team or person while keeping the original mailbox intact.

Website: https://inboxrobot.de
Application: https://inboxrobot.de/app
Contact: https://inboxrobot.de/contact

## What InboxRobot Does

InboxRobot helps teams manage operational email without replacing their existing mailbox. It is designed for incoming messages such as sales leads, support requests, invoices, applications, administrative requests, customer questions, and spam.

The product uses plain-language routing rules and AI classification to decide where messages should go. It forwards important email with Reply-To headers so recipients can answer the original sender naturally. If InboxRobot is unsure, it leaves the message unread in the original inbox for human review.

## Core Principles

- Keep the original inbox as the source of truth.
- Do not delete, archive, or hide messages automatically.
- Preserve search, audit, and recovery through the existing mailbox.
- Mark obvious spam without removing it.
- Use safe fallbacks for uncertain routing decisions.
- Support German businesses with practical privacy and GDPR expectations.

## Useful Pages

- https://inboxrobot.de/ - Product overview for AI email routing.
- https://inboxrobot.de/gemeinsamer-posteingang - Shared inbox routing for role-based addresses.
- https://inboxrobot.de/e-mail-automatisierung - Operational email automation for incoming business email.
- https://inboxrobot.de/info-postfach-automatisieren - Automation for info@ and similar inboxes.
- https://inboxrobot.de/privacy - Privacy information.
- https://inboxrobot.de/legal - Legal notice.
- https://inboxrobot.de/terms - Terms and conditions.
- https://inboxrobot.de/software-agreement - Software agreement.

## Product Capabilities

- Connect common IMAP and SMTP mailboxes.
- Route emails from shared addresses to sales, support, finance, HR, operations, or custom destinations.
- Use natural-language instructions instead of brittle mailbox filter rules.
- Keep forwarded replies pointed at the original sender.
- Track email history and routing outcomes inside the application.
- Support multiple role-based addresses and routing destinations per organization.

## Audience

InboxRobot is built for small and mid-sized businesses, agencies, service providers, and operational teams that receive mixed business communication through shared addresses and need safer routing than manual triage or static filters.

## Not A Fit For

InboxRobot is not an email marketing automation tool, newsletter platform, or replacement mailbox UI. It focuses on incoming operational email routing while preserving the existing mailbox workflow.