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InboxRobot

General Terms and Conditions

Last update: 6 February 2025

Introduction

Welcome to InboxRobot (“we”, “us”, or “our”). These General Terms and Conditions (“Terms”) govern your access to and use of our services, including any generative AI functionality now powered primarily by Mistral AI for GDPR-compliant data processing.

By using our services, you agree to these Terms. If you do not agree with any part of these Terms, please discontinue use.

Payment Terms

We accept credit card payments exclusively via Stripe.com.

Services

Core Features

  • InboxRobot: Automated email processing, forwarding, and spam filtering via IMAP/SMTP integration
  • Team Management: Multi-user organizations with role-based access control
  • Analytics Dashboard: Email processing statistics and usage metrics
  • GDPR Tools: Data export and account deletion capabilities

Service Limitations

  • Email processing limits based on subscription plan (monthly quotas)
  • Mail account limits per organization
  • Email history retention: 6-24 months depending on plan
  • Maximum 1000 activity log entries retained
  • API rate limiting may apply

AI Services

  • Default (GDPR-Compliant): Mistral AI (EU-based) for email classification
  • Alternative Option: OpenAI (US-based) - selecting this waives GDPR protection claims
  • You must comply with the respective AI provider’s usage policies

Intellectual Property Rights

All content provided by us is protected by copyright and other IP rights.

User Data and Content

Your Data

  • You retain ownership of all data you provide (emails, settings, etc.)
  • Email content is processed transiently, not permanently stored
  • Metadata (sender, subject, timestamps) is retained for service operation
  • Profile data, team memberships, and settings are stored securely

Data Processing

  • We act as data processor for your email content
  • Third-party AI providers may process data according to their terms
  • You grant us necessary licenses to provide the service
  • You are responsible for having rights to process emails you configure

Prohibited Uses

You must comply with all applicable laws. Any illegal, harmful, or non-compliant uses (as spelled out in Mistral’s policies and relevant EU/GDPR rules) are prohibited.

Account Management and Termination

Account Creation

  • Valid email address required for registration
  • You must provide accurate information
  • One account per person (multiple team memberships allowed)
  • You are responsible for maintaining account security

Subscription Management

  • Monthly or annual billing cycles via Stripe
  • Automatic renewal unless cancelled
  • Plan changes take effect next billing cycle
  • No refunds for partial periods

Termination

  • By You: Cancel subscription anytime through account settings
  • By Us: We may suspend/terminate for:
    • Terms violation
    • Non-payment
    • Abusive behavior
    • Excessive resource usage
  • Data Deletion: Soft delete on user request, hard delete for organizations
  • Export Rights: Request data export before termination

Changes to the Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated to you.

Applicable Law and Jurisdiction

These Terms are governed by the laws of the European Union and, where relevant, German law for localized transactions. Disputes are subject to the jurisdiction of Nuremberg, Germany.

Limitation of Liability

Our liability is limited to the legally permissible extent. We are not responsible for any losses due to outputs generated by our AI solution (whether through Mistral AI or OpenAI).

Indemnification

You agree to indemnify us from any third-party claims arising from your use of our services, including generative AI features, if you breach Mistral’s or our usage rules.

Privacy

Personal data is handled in accordance with our Privacy Policy. Mistral AI’s commitments can be found in Mistral AI’s Privacy Policy.

Contact Information

For any questions, please contact us at info@inboxrobot.de.